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How
can I contact you?
For all mail order enquiries, please call us on 020
8208 6988 or email us at info@westenddj.co.uk
For
store times and numbers click on the Contact tab
in the main menu. |
Are all the products on this site in your stores?
Our website is currently expanding at such a rate that we may
not always have all the items on line in our store.
If you are planning to make a special journey to us, please call
to make sure we have what you want. |
When will i get my order?
On every product you'll see whether the item is in stock or
what the estimated delivery time is, these times are based on
there being no problems with your order.
Most order placed before 4pm will be with you the next working
day. |
Are my card details safe?
Yes! Our systems dispose of your card details once we have processed
your order.
We also use a secure server when you give your card details to
us on line, you will notice a padlock in the corner of your browser
window as well as the address in the address bar changing to
begin with 'https://...'
If at any point you are unsure about ordering on line or if
you encounter a problem, please do not hesitate to call us and
we will be happy to take your details over the phone and answer
any questions you may have. |
I haven't received an Email confirmation of my order.
Our system sends a generated email to confirm your order has
been placed, every time. We will also email you when the status
of your order changes.
If you cannot see an email from us, check your junk mail box
and set any junk mail filters to accept mail from 'westenddj.co.uk'.
You can always check your order status on line by logging into
your account. |
Do you offer finance?
At the moment, we are unable to find a finance company that is prepared
to offer our customers competitive rates.
Most companies offering finance will charge very high interest rates
or are interest free if you pay well over the odds for your item.
At present it is still easier, cheaper and quicker to pay on a credit
card. |
I've found a product cheaper.
We are confident that we are always competitively priced, however, on the odd occasion a competitor may offer a lower price on a product. If you find an item cheaper, click on the 'found it cheaper?' button on the product and fill in the details. We will then get back to you with a response.
All we ask is that the store or website offering the lower price is an authorised dealer for that brand and is based in the UK with the products being 'like for like'. We will also take into account any delivery charges. |
I'm not happy with my purchase, can I return it?
If you purchase on line, you have 7 days in which to return your
items. This does not cover earphones and headphones, software and
any item ordered or made specially for you.
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