Delivery & Returns
Christmas Delivery times 2016/17
FREE delivery on ALL orders!
We are now offering free 3-5 working day (non tracked) delivery on orders under £50.
For all orders over £50 inc vat, we will deliver, next working day, to a UK mainland address*, for FREE. For orders under £50 there is a small charge of £5 for next day delivery or a 3-5 workign day, non tracked service for free. Just place the order by 4pm. Small items will be sent by Royal Mail recorded delivery, larger items will be sent by courier. In both cases the goods will need to be signed for.
If you give us your mobile number, you will get notifications from our courier with an estimated one hour window for delivery.
If you are not home.....
With items sent by Royal Mail you will be left a card and a re-delivery will be attempted the following day. You will also be given the choice to collect the item from a local sorting office.
With larger items, a card will left and a re-delivery attempted the next working day. If you miss both deliveries, the goods will be held at our couriers regional depot for up to 5 days where it can be collected. Items requiring a 3rd delivery attempt, re-route or return to us will be charged.
Alternatively, we can ship to a more convenient address if you help us carry out some quick security checks. You would only have to do this once.
*This excludes remote areas of Scotland, Scottish Isles, Isle of Man, Northern Ireland and Channel Isles. Once you have entered your delivery postcode, any applicable charges will appear.
In many cases we can delivery to most areas of London the same day! Whilst there are are no set rules as to cut off time and prices, the basic rule of thumb is the further away you are from us, the more time we need to get it to you (simple hey?!). Because we have locations in North and Central London, we can get most items to you quickly and at minimal expense.
We can ship worldwide!!
If you want us to ship to you anywhere in the world*, just send us an email to firstname.lastname@example.org with the word "International" in the subject header, which items you want and where you live. We will then get back to you the same day with a quote and instructions on how to pay.
* Exclusions apply, certain products can not be shipped to certain areas of the world.
Note: Same day and Worldwide delivery options are currently not available on line.